FAQ 


 

Are there any Shipping hidden costs or charges if I order from Chocolatier?

There are no hidden costs or charges when you order from Chocolatier our shipping fees is ZERO in both Cairo and Giza. for any others all costs are 100% visible at the end of the checkout process.


Are all products on Chocolatier original and genuine?

Yes. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure this.
contact us if you think a product listed on our website does not meet these standards.

How do I place an order?

Shopping on Chocolatier is easy! Once you have found the item you want to buy, just follow the steps below:

- Click on the item picture the click on the 'Add to cart' , to add this product to your cart,
- Click on'cart' in the top right corner,
- Register/Login into your account by entering your email and password,
- Enter your shipping/billing information,
- Choose your preferred payment option,
- Click on 'Place order' to proceed to the payment portal and complete your order.
- Once your order is placed, we will either automatically confirm it by notifying you via email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order.

If you are unsure of whether your order has been confirmed or not, do not hesitate to contact our Customer Service by messaging us WhatsApp at: +2 01200962556 or contact us a few hours after your order placement.

Are there any hidden costs or charges if I order from Chocolatier?

There are no hidden costs or charges when you order from Chocolatier. All costs are 100% visible at the end of the checkout process.

How can I track my order?

We will send you regular updates about the status of your order via emails and WhatsApp.
After your order has left our warehouse and is on its way to you, you can also track its status by asking us by WhatsApp entering your order number on: +2 01200962556

Why are our prices is mostly cheap?

Because we need to maintain and to keep our valued customers, reducing our prices by large rates to continue the competition with a lot of merchants who drop their prices to cover the problem of their goods whose expiry date expired or will end within days.

What’s about Validity dates?

The dates of validity of our items which we have distinguished that it is far, the earliest validity date that we have is Six months and more in a lot of items to be extended till one and plus years. Which considered the most beneficial dates in Chocolates market in our country.

Why do you deal with us specifically not with others?

Buying from chocolatier because of our goal is to make you happy and to gain the trust of your presence, this is a great goal and we do promise you with the highest honest service at the lowest possible price.

Is it good to buy chocolate online originally?

We are the first Online chocolate store in Egypt to know that chocolate is not a commodity that deserves to take your time as it is a going down, and at the same time it is the most happiness exists as the globe .. so we decided to make it available cheaper than any around supermarket. Just to make you happy and to save your time and effort accordingly your money.

 

 

Thank you for shopping with us!

© 2019 by Chocolatier-eg . All Rights Reserved 

info@chocolatier-eg.com

  • Instagram - Black Circle
  • Facebook - Black Circle
whatsapp.jpg